Faqs

If you don’t use your Internet Banking facility for more than 90 days, your Internet Banking user ID gets expired, kindly contact your base branch for resetting your Internet Banking user ID / Password.

“Baroda Connect” can be accessed from any computer (including one from cyber café) having internet facility. However, you are advised to be extra cautious while accessing the services from cyber café.

In order to get your update your current mobile number with Bank, please email your current mobile number to your base branch.

You will have to visit us once for opening an account with us. Thereafter, for remitting money to India, please follow the below steps:

1. Kindly visit our website www.barodanzltd.co.nz and click on Remittance tab.

2. Download the remittance form.

3. Fill up the remittance form and sent it to us via fax (0064-9-6385082) or email (remittance.aucknz@bankofbaroda.com) from your registered email address for processing. On processing of your remittance request, you will be receiving a confirmation through SMS. To avail this facility , please ensure that you have activated your SMS alert feature present under Internet Banking. Please note at present this facility is being provided without any charges.

You will be alerted (on the homepage, when you log in) for changing the passwords before the expiry date.

When you feed in your sign-on password, the system will prompt you to enroll for secured enrollment, please click on the button ’ENROLL NOW’ to enroll for secured enrollment. For secured enrollment, please follow the below mentioned steps:

1. Please select your personal message which will be displayed whenever you login to your Internet Banking facility, it is desirable that you ensure that the correct personal message is being displayed. In case, it is not so, please terminate further process.

2. Please key-in the answers to 5 security questions out of available 17 security questionnaire. Kindly keep a record of answers to your security questions as the system might request you to feed in these answers in your future interactions.

3. Please change your sign-on password by scrolling down to bottom of the page. (System will request for transaction password for verification to complete the secured enrollment process). System will prompt the successful completion of secured enrollment process

4. After this, system will prompt you to change your transaction password.

5. Once you have successfully enrolled, system will request for your mobile number, kindly feed in the last SIX digits of your mobile number after which the system will send a One Time Password (OTP) on your mobile through which you will be able to login onto Internet Banking facility.

You can transfer maximum of NZD 10,000 per day through internet banking.

Please visit one of our branches and contact one of our branch officials during business hours for activation of your debit card. If you are not able to come during business hours, then please follow the below mentioned steps for activation of your debit card:

Step 1: Insert your Debit Card in BOB NZ ATM machin i.e

Step 2: Please feed in your PIN Number as 1234 (Please ensure NOT to press the enter button)

Step 3: Click on option change PIN (found on top left corner of ATM Screen)

Step 4: Please feed in your own PIN number of 4 digits (Please ensure NOT to press the enter button)

Step 5: Re-enter your own PIN Number for confirmation (Please ensure NOT to press the enter button)

Step 6: ATM Will generate a PIN Change confirmation slip.

Step 7: Kindly update your base branch for activation of your debit card in system once you are through with the above mentioned steps.

Yes, whenever asked in view of AML/CFT Act 2009, you will have to provide documents acceptable to the Bank evidencing original source of funds being remitted. In the absence of it, Bank can refuse from making the remittance.

Baroda Connect” is an umbrella of e-Banking products offered to the customers on e-Channels. At present “Baroda Connect” offers Internet banking. Through “Baroda Connect”, a customer is able to operate his/her Bank account(s) on 24 X 7 basis from anywhere, just at the click of a mouse.

• Destroy Password mailers immediately after Password is changed.

• Do not write Password anywhere, try to memorize them.

• Change Password in frequent interval. To change your Internet banking password login to your Internet Banking and click profile option to change your Password.

• Log off properly every time after online banking session is over. To log off, always select “Log Out” button. Do not close your browser directly by clicking on ‘X’ button.

• To subscribe Alert log on to your Internet banking and click on Alerts>>Subscription and click on check boxes as per your requirement.

• Check Alert received in registered Mobile of all online transactions.

• Any suspicious transaction Alert should be reported immediately to the base branch.

• Tracker ID is required for Beneficiary Registration and sent to registered mobile number. Never share Tracker ID with anybody.

• Keep your PC / LAPTOP protected with effective Anti Virus and update Anti Virus software regularly.

• Review your account statement to spot any doubtful / un-authorized transaction.

• We never call any personal detail such as User ID, Password, Tracker ID, password of email etc. Never disclose all these personal information to anybody over Phone, e-mail, Mobile etc.

• Avoid using Internet Banking in Public Domain like Cyber Cafes or where Computers are in shared mode

Kindly download and install the latest version of JAVA by visiting one of the below mentioned link:

https://www.java.com/en/download/index.jsp

https://www.oracle.com/technetwork/java/javase/downloads/index.html

Kindly send a confirmation email to your base branch for activation of your Internet banking facility.

For transferring money from other bank accounts to BOB NZ account, kindly follow the below step:

• Some of the banks require 15 digit account number. Kindly exclude a ‘0’ before suffix (last two digits of your account number) to make it 15 digit. E.g. If your account number is 02-1273-0034890-001 then after excluding a ‘0’ your account number (only for this purpose) should be 02-1273-0034890-01.

Please send the latest address proof via scan to your base branch for updating your latest address in bank records.

 For transferring money from BOB NZ account to other bank accounts, kindly follow the below steps:

1. Register the beneficiary details in your login details.

2. Please click on the link ‘If you don’t know the BIC Code, please click here’.

3. Select the bank name as ‘Bank of New Zealand’ (irrespective of bank name where you have your account it does not make any difference.).

4. Select the branch by clicking on button ‘Get Branch’. Please select Auckland it does not make any difference

5. Beneficiary account number should be of 16 digits. Kindly include a ‘0’ before suffix (last two digits of your account number) to make it 16 digit. E.g. If your account number is 01-0186-0922356-25 then after including a ‘0’ your account number (only for this purpose) should be 01-0186-0922356-025.

After this, system will send a One Time Password on your mobile number and email, please enter that password in beneficiary registration confirmation link to complete the beneficiary registration process.

Your customer ID number is your Internet Banking User ID. You can find your customer ID number in Account Opening Email Sent from Bank or alternatively, please contact your base branch for getting your customer ID number.

You will receive your user id and password in two separate sealed envelopes in un-tampered form. (If they are tampered, please inform your base branch IMMEDIATELY on receipt)

To access “Baroda Connect” start internet in your PC and type https://www.barodanzltd.co.nz in the address bar and press enter. Click on link ‘NETBANKING’ and then select your country as ‘New Zealand’.

The home page of the “Baroda Connect” will appear, click on “Retail User” or “Corporate User” button as the case may be and follow links.

You will be forced by the system to change the password, when you will log in for the first time.

We request you refer the guidelines on password security given in user guide, as also on printed on PIN mailer.

Though every effort is made to ensure that  all new account opening request are entertained yet appointments are always welcome. A prior appointment will reduce the waiting time. For taking appointments please call the branch where you wish to open new account.

To know more about the type of accounts you can open, please go to deposit section.

* Terms and Conditions apply

For more information, please visit our nearby branch 114 Dominion Road,Auckland, 726 Great South Road, Manukau or 55, Featherston Street, Wellington