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When I feed in my Internet banking user ID, system displays the error message as ‘User ID expired’, how to resolve this?
If you don’t use your Internet Banking facility for more than 90 days, your Internet Banking user ID gets expired, kindly contact your base branch for resetting your Internet Banking user ID / Password.
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Is it necessary to own a computer or whether we can access Baroda Connect from any computer?
“Baroda Connect” can be accessed from any computer (including one from cyber café) having internet facility. However, you are advised to be extra cautious while accessing the services from cyber café.
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How shall I register my Mobile Number / New Mobile Number?
In order to get your update your current mobile number with Bank, please email your current mobile number to your base branch.
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How to send money to India without visiting the Branch?
You will have to visit us once for opening an account with us. Thereafter, for remitting money to India, please follow the below steps:
1. Kindly visit our website www.barodanzltd.co.nz and click on Remittance tab.
2. Download the remittance form.
3. Fill up the remittance form and sent it to us via fax (0064-9-6385082) or email (remittance.aucknz@bankofbaroda.com) from your registered email address for processing. On processing of your remittance request, you will be receiving a confirmation through SMS. To avail this facility , please ensure that you have activated your SMS alert feature present under Internet Banking. Please note at present this facility is being provided without any charges.
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Whether alerts are there for Password expiry?
You will be alerted (on the homepage, when you log in) for changing the passwords before the expiry date.
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How to enroll for secured enrollment of Bank of Baroda NZ Ltd?
When you feed in your sign-on password, the system will prompt you to enroll for secured enrollment, please click on the button ’ENROLL NOW’ to enroll for secured enrollment. For secured enrollment, please follow the below mentioned steps:
1. Please select your personal message which will be displayed whenever you login to your Internet Banking facility, it is desirable that you ensure that the correct personal message is being displayed. In case, it is not so, please terminate further process.
2. Please key-in the answers to 5 security questions out of available 17 security questionnaire. Kindly keep a record of answers to your security questions as the system might request you to feed in these answers in your future interactions.
3. Please change your sign-on password by scrolling down to bottom of the page. (System will request for transaction password for verification to complete the secured enrollment process). System will prompt the successful completion of secured enrollment process
4. After this, system will prompt you to change your transaction password.
5. Once you have successfully enrolled, system will request for your mobile number, kindly feed in the last SIX digits of your mobile number after which the system will send a One Time Password (OTP) on your mobile through which you will be able to login onto Internet Banking facility.
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What should I do, if I have to stop using services for some time?
Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Please do not leave your system unattended, when you have logged in, since this may give an opportunity to others around you to operate your accounts.
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How to subscribe for SMS Alert facility provided by BOB NZ Ltd?
Please follow the steps mentioned below to activate your SMS Alert facility
Step 1: Click on ‘Alerts’ Tab under your Internet Banking Login Page.
Step 2: Click on ‘Subscription’ link to subscribe for getting transaction alerts via email or SMS.
Step 3: Check all boxes under ‘Email’ / ‘SMS’ fields so as to receive all types of alerts.
Step 4: Please modify the Amount in Large Amount Transaction Operative Accounts as ‘10’
Step 5: Click on ‘Submit’ Button once you finish making the selection.
(Screen Shot pasted below for your kind reference)
In order to check whether your mobile number has been correctly updated in our records, please click on ‘My Profile’ link under ‘Profile’ Tab and scroll down to the ‘Address Information’ Section and check the mobile number in Mobile Phone No. Column (Screen Shot pasted below for your kind reference).
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How long does it take to receive funds in India?
Funds are received by the beneficiary on same day. In case of bank holiday in India it will be credited in next working day.
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What are the Security features for usage of Internet Banking?
Transactional based internet banking offered is fully secured with 128 SSL (Secured Socket Layer). Bank has taken adequate care of security in respect of communication and transactions on the internet. While the customer will access the portal and the information will travel on public network, it will be in the encrypted form (using SSL) and even if someone receives that information, he will not be able to use it due to its encryption. To offer confidence to the customer, the bank’s servers are duly certified by Verisign.
Another Safety feature is the timed logout, which means the session is automatically terminated if it is not active for certain duration. We have implemented Baroda iSecure, 2 factor authentication to enhance the security of our internet Banking.
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What is maximum/minimum amount that I can remit to India?
There is no maximum/minimum limit on remittance amount.
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What facilities I can avail through Internet Banking?
Through Internet Banking you can view, download and print your account statement. You can also transfer money to other Bank of Baroda (NZ) accounts and other accounts with all major banks in New Zealand. These services are quite safe with 128-bit encryption Secure Socket Layer (SSL). This will ensure that the password and other sensitive information, while traveling on Internet will be in encrypted form and thus not available to the hackers.
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Do I have to provide the souce of funds being remitted?
Yes, whenever asked in view of AML/CFT Act 2009, you will have to provide documents acceptable to the Bank evidencing original source of funds being remitted. In the absence of it, Bank can refuse from making the remittance.
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What is “Baroda Connect”?
Baroda Connect” is an umbrella of e-Banking products offered to the customers on e-Channels. At present “Baroda Connect” offers Internet banking. Through “Baroda Connect”, a customer is able to operate his/her Bank account(s) on 24 X 7 basis from anywhere, just at the click of a mouse.
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Are there some important Security Tips: Dos & Don’ts Destroy Password
• Destroy Password mailers immediately after Password is changed.
• Do not write Password anywhere, try to memorize them.
• Change Password in frequent interval. To change your Internet banking password login to your Internet Banking and click profile option to change your Password.
• Log off properly every time after online banking session is over. To log off, always select “Log Out” button. Do not close your browser directly by clicking on ‘X’ button.
• To subscribe Alert log on to your Internet banking and click on Alerts>>Subscription and click on check boxes as per your requirement.
• Check Alert received in registered Mobile of all online transactions.
• Any suspicious transaction Alert should be reported immediately to the base branch.
• Tracker ID is required for Beneficiary Registration and sent to registered mobile number. Never share Tracker ID with anybody.
• Keep your PC / LAPTOP protected with effective Anti Virus and update Anti Virus software regularly.
• Review your account statement to spot any doubtful / un-authorized transaction.
• We never call any personal detail such as User ID, Password, Tracker ID, password of email etc. Never disclose all these personal information to anybody over Phone, e-mail, Mobile etc.
• Avoid using Internet Banking in Public Domain like Cyber Cafes or where Computers are in shared mode
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How can I download the latest version of JAVA?
Kindly download and install the latest version of JAVA by visiting one of the below mentioned link:
https://www.java.com/en/download/index.jsp
https://www.oracle.com/technetwork/java/javase/downloads/index.html
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I have recently received my Internet Banking user ID and password from Bank, when I feed in my Internet banking user ID, system displays the error message as ‘Invalid User ID’, how to activate my Internet Banking facility?
Kindly send a confirmation email to your base branch for activation of your Internet banking facility.
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How to transfer funds from other NZ Bank Accounts to Bank of Baroda NZ Accounts?
For transferring money from other bank accounts to BOB NZ account, kindly follow the below step:
• Some of the banks require 15 digit account number. Kindly exclude a ‘0’ before suffix (last two digits of your account number) to make it 15 digit. E.g. If your account number is 02-1273-0034890-001 then after excluding a ‘0’ your account number (only for this purpose) should be 02-1273-0034890-01.
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How to change my address with bank?
Please send the latest address proof via scan to your base branch for updating your latest address in bank records.
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