Faqs

Though every effort is made to ensure that all request for opening new account are entertained, yet appointments are always welcome. Prior appointments for account opening will reduce the waiting time.For taking appointments please call the branch where you wish to visit to open new account.

Yes, whenever asked in view of AML/CFT Act 2009, you will have to provide documents acceptable to the Bank evidencing original source of funds being remitted. In the absence of it, Bank can refuse from making the remittance.

Baroda Connect” is an umbrella of e-Banking products offered to the customers on e-Channels. At present “Baroda Connect” offers Internet banking. Through “Baroda Connect”, a customer is able to operate his/her Bank account(s) on 24 X 7 basis from anywhere, just at the click of a mouse.

A: Please complete the following instructions to activate and enable JavaScript in your respective web browser:

Internet Explorer:

PC

1. In the Tools drop-down menu, select Internet Options.

2. Next, select the Security tab.

3. Then, select the earth (Internet) icon.

4. Then select the Custom Level button.

5. Locate Scripting near the bottom of the list.

6. Under Active Scripting, select Enable, then hit OK.

7. Answer yes to the following conformation box.

8. Hit OK to close the Internet Options window.

9. Finally, hit refresh on your browser window to enjoy the javascript

Firefox 

PC

1. In the Tools drop-down menu, select Options.

2. Next, select the Content icon/tab at the top on the window.

3. Then, check the Enable JavaScript checkbox under the Web Content category.

4. Hit OK to close the Options window and save your changes.

5. Finally, refresh your browser.

MAC

1. Select the Firefox menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences…

3. Select the Content icon/tab at the top on the window.

4. Then, check the Enable JavaScript checkbox.

5. Close the Options window to save your changes.

6. Finally, refresh your browser.

Safari 

PC

1. In the Edit drop-down menu at the top of the window, select Preferences…

2. Select the Security icon/tab at the top on the window.

3. Then, check the Enable JavaScript checkbox.

4. Close the window to save your changes.

5. Finally, refresh your browser.

MAC

1. Select the Safari menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences.

3. Select the Content icon/tab at the top of the window.

4. Then, check the Enable JavaScript checkbox.

5. Close the window to save your changes.

6. Finally, refresh your browser.

Opera

PC

1. In the Tools drop-down menu at the top of the window, select Preferences…

2. Select the Advanced tab at the top on the Preferences window.

3. Find the Content item in the list on the left-side of the window and select it.

4. Then, check the Enable JavaScript checkbox.

5. Click OK to save your changes and close the Preferences window.

6. Finally, refresh your browser.

MAC

1. Select the Safari menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences.

3. Select the Content icon/tab at the top of the Preferences window.

4. Then, check the Enable JavaScript checkbox.

5. Click OK to save your changes and close the Preferences window. 6. Finally, refresh your browser.

Chrome 

PC

1. Select Customize and control Google Chrome (wrench Icon) to the right of the address bar

2. From the drop-down menu, select Options

3. Select the Under the Hood tab at the top of the window

4. Under the Privacy heading, select the Content settings button

5. On the left, under the features heading, select JavaScript

6. Select the Allow all sites to run JavaScript radio button

7. Finally, close both preference windows, and refresh the browser

MAC

1. Select the Chrome menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences…

3. Select the Under the Hood tab at the top of the window

4. Under the Privacy heading, select the Content settings button

5. On the left, under the features heading, select JavaScript

6. Select the Allow all sites to run JavaScript radio button

7. Finally, close both preference windows, and refresh the browser

iPhone

1. Select the Settings application/icon on the iPhone home screen

2. Select Safari on the following screen

3. Under the General heading, find the JavaScript item

4. Select the JavaScript toggle to the On position.

You have to feed in the first five letters of your name (in CAPITAL LETTERS) followed by your customer Id number for opening your e-statement. If you don’t have your customer ID number then please contact your base branch for getting your customer ID number.

You can transfer maximum of NZD 10,000 per day through internet banking.

The virtual keyboard is an onscreen keyboard which provides a mouse base alternative, for keying in your username and password, instead of using the actual physical keyboard.

 For transferring money from BOB NZ account to other bank accounts, kindly follow the below steps:

1. Register the beneficiary details in your login details.

2. Please click on the link ‘If you don’t know the BIC Code, please click here’.

3. Select the bank name as ‘Bank of New Zealand’ (irrespective of bank name where you have your account it does not make any difference.).

4. Select the branch by clicking on button ‘Get Branch’. Please select Auckland it does not make any difference

5. Beneficiary account number should be of 16 digits. Kindly include a ‘0’ before suffix (last two digits of your account number) to make it 16 digit. E.g. If your account number is 01-0186-0922356-25 then after including a ‘0’ your account number (only for this purpose) should be 01-0186-0922356-025.

After this, system will send a One Time Password on your mobile number and email, please enter that password in beneficiary registration confirmation link to complete the beneficiary registration process.

In such case, please ensure the following…

• Confirm from the branch that your User ID is activated.

• You are using correct type of alphabets e.g. capital letter and/or small letter as the case may be. (Passwords are case sensitive).

• Num lock is not off inadvertently.

• You have not tried for more than 5 times with wrong User ID and/or Password (this will block your password and you will have to approach the bank).

Below mentioned documents are to be enclosed with Account Opening Form: (All documents required in original)

2 passport size latest photographs

Passport and Residence Visa/ID Card/PIO Card / OCI Card

PAN card Number issued by Income Tax Department (Required for opening NRO accounts).

Copies of any of Utility bills viz. fixed telephone/electricity bill, gas bill, water bill or council tax bill not older than three months. These utilities bills may be issued in your favor showing your present residence abroad.

Your customer ID number is your Internet Banking User ID. You can find your customer ID number in Account Opening Email Sent from Bank or alternatively, please contact your base branch for getting your customer ID number.

If you don’t use your Internet Banking facility for more than 90 days, your Internet Banking user ID gets expired, kindly contact your base branch for resetting your Internet Banking user ID / Password.

There are many malicious programs which can capture the keystrokes you enter in physical keyboard to login. A virtual keyboard prevents the malicious program in capturing the keystrokes as you are using mouse to type of virtual keyboard.

Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Please do not leave your system unattended, when you have logged in, since this may give an opportunity to others around you to operate your accounts.

Please visit one of our branches and contact one of our branch officials during business hours for activation of your debit card. If you are not able to come during business hours, then please follow the below mentioned steps for activation of your debit card:

Step 1: Insert your Debit Card in BOB NZ ATM machin i.e

Step 2: Please feed in your PIN Number as 1234 (Please ensure NOT to press the enter button)

Step 3: Click on option change PIN (found on top left corner of ATM Screen)

Step 4: Please feed in your own PIN number of 4 digits (Please ensure NOT to press the enter button)

Step 5: Re-enter your own PIN Number for confirmation (Please ensure NOT to press the enter button)

Step 6: ATM Will generate a PIN Change confirmation slip.

Step 7: Kindly update your base branch for activation of your debit card in system once you are through with the above mentioned steps.

Please follow the steps mentioned below to activate your SMS Alert facility

Step 1: Click on ‘Alerts’ Tab under your Internet Banking Login Page.

Step 2: Click on ‘Subscription’ link to subscribe for getting transaction alerts via email or SMS.

Step 3: Check all boxes under ‘Email’ / ‘SMS’ fields so as to receive all types of alerts.

Step 4: Please modify the Amount in Large Amount Transaction Operative Accounts as ‘10’

Step 5: Click on ‘Submit’ Button once you finish making the selection.

(Screen Shot pasted below for your kind reference)

In order to check whether your mobile number has been correctly updated in our records, please click on ‘My Profile’ link under ‘Profile’ Tab and scroll down to the ‘Address Information’ Section and check the mobile number in Mobile Phone No. Column (Screen Shot pasted below for your kind reference).

“Baroda Connect” can be accessed from any computer (including one from cyber café) having internet facility. However, you are advised to be extra cautious while accessing the services from cyber café.

Our ATM card is acceptable in all VISA enabled ATM and EFTPOS. To avoid any embarrassing situation please be aware that it will NOT be accepted in Non – VISA ATMs and online transactions. .

While finalizing your password, please note that…

• It must be minimum 8 digit long and maximum 16 digit long.

• It must contain an alphabet (A-Z or a-z) and a number (0-9) and a special character (@, #, $, %, ^, &), all the three.

• It is case sensitive i.e. if your password is in small letters then use small letter in all your future interactions, if you use capital letters then it will not work.

• For your safety, your password will be blocked, if attempt to log in fails for 5 times.

• If not changed in 180 days, system will force you to change the password. However, we advise you to keep changing the passwords, at a regular interval.

• Sign-on password and Transaction password CANNOT be the same.