Faqs

If you don’t use your Internet Banking facility for more than 90 days, your Internet Banking user ID gets expired, kindly contact your base branch for resetting your Internet Banking user ID / Password.

“Baroda Connect” can be accessed from any computer (including one from cyber café) having internet facility. However, you are advised to be extra cautious while accessing the services from cyber café.

In order to get your update your current mobile number with Bank, please email your current mobile number to your base branch.

You will have to visit us once for opening an account with us. Thereafter, for remitting money to India, please follow the below steps:

1. Kindly visit our website www.barodanzltd.co.nz and click on Remittance tab.

2. Download the remittance form.

3. Fill up the remittance form and sent it to us via fax (0064-9-6385082) or email (remittance.aucknz@bankofbaroda.com) from your registered email address for processing. On processing of your remittance request, you will be receiving a confirmation through SMS. To avail this facility , please ensure that you have activated your SMS alert feature present under Internet Banking. Please note at present this facility is being provided without any charges.

You will be alerted (on the homepage, when you log in) for changing the passwords before the expiry date.

When you feed in your sign-on password, the system will prompt you to enroll for secured enrollment, please click on the button ’ENROLL NOW’ to enroll for secured enrollment. For secured enrollment, please follow the below mentioned steps:

1. Please select your personal message which will be displayed whenever you login to your Internet Banking facility, it is desirable that you ensure that the correct personal message is being displayed. In case, it is not so, please terminate further process.

2. Please key-in the answers to 5 security questions out of available 17 security questionnaire. Kindly keep a record of answers to your security questions as the system might request you to feed in these answers in your future interactions.

3. Please change your sign-on password by scrolling down to bottom of the page. (System will request for transaction password for verification to complete the secured enrollment process). System will prompt the successful completion of secured enrollment process

4. After this, system will prompt you to change your transaction password.

5. Once you have successfully enrolled, system will request for your mobile number, kindly feed in the last SIX digits of your mobile number after which the system will send a One Time Password (OTP) on your mobile through which you will be able to login onto Internet Banking facility.

A: Please complete the following instructions to activate and enable JavaScript in your respective web browser:

Internet Explorer:

PC

1. In the Tools drop-down menu, select Internet Options.

2. Next, select the Security tab.

3. Then, select the earth (Internet) icon.

4. Then select the Custom Level button.

5. Locate Scripting near the bottom of the list.

6. Under Active Scripting, select Enable, then hit OK.

7. Answer yes to the following conformation box.

8. Hit OK to close the Internet Options window.

9. Finally, hit refresh on your browser window to enjoy the javascript

Firefox 

PC

1. In the Tools drop-down menu, select Options.

2. Next, select the Content icon/tab at the top on the window.

3. Then, check the Enable JavaScript checkbox under the Web Content category.

4. Hit OK to close the Options window and save your changes.

5. Finally, refresh your browser.

MAC

1. Select the Firefox menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences…

3. Select the Content icon/tab at the top on the window.

4. Then, check the Enable JavaScript checkbox.

5. Close the Options window to save your changes.

6. Finally, refresh your browser.

Safari 

PC

1. In the Edit drop-down menu at the top of the window, select Preferences…

2. Select the Security icon/tab at the top on the window.

3. Then, check the Enable JavaScript checkbox.

4. Close the window to save your changes.

5. Finally, refresh your browser.

MAC

1. Select the Safari menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences.

3. Select the Content icon/tab at the top of the window.

4. Then, check the Enable JavaScript checkbox.

5. Close the window to save your changes.

6. Finally, refresh your browser.

Opera

PC

1. In the Tools drop-down menu at the top of the window, select Preferences…

2. Select the Advanced tab at the top on the Preferences window.

3. Find the Content item in the list on the left-side of the window and select it.

4. Then, check the Enable JavaScript checkbox.

5. Click OK to save your changes and close the Preferences window.

6. Finally, refresh your browser.

MAC

1. Select the Safari menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences.

3. Select the Content icon/tab at the top of the Preferences window.

4. Then, check the Enable JavaScript checkbox.

5. Click OK to save your changes and close the Preferences window. 6. Finally, refresh your browser.

Chrome 

PC

1. Select Customize and control Google Chrome (wrench Icon) to the right of the address bar

2. From the drop-down menu, select Options

3. Select the Under the Hood tab at the top of the window

4. Under the Privacy heading, select the Content settings button

5. On the left, under the features heading, select JavaScript

6. Select the Allow all sites to run JavaScript radio button

7. Finally, close both preference windows, and refresh the browser

MAC

1. Select the Chrome menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences…

3. Select the Under the Hood tab at the top of the window

4. Under the Privacy heading, select the Content settings button

5. On the left, under the features heading, select JavaScript

6. Select the Allow all sites to run JavaScript radio button

7. Finally, close both preference windows, and refresh the browser

iPhone

1. Select the Settings application/icon on the iPhone home screen

2. Select Safari on the following screen

3. Under the General heading, find the JavaScript item

4. Select the JavaScript toggle to the On position.

You have to feed in the first five letters of your name (in CAPITAL LETTERS) followed by your customer Id number for opening your e-statement. If you don’t have your customer ID number then please contact your base branch for getting your customer ID number.

In such case, please ensure the following…

• Confirm from the branch that your User ID is activated.

• You are using correct type of alphabets e.g. capital letter and/or small letter as the case may be. (Passwords are case sensitive).

• Num lock is not off inadvertently.

• You have not tried for more than 5 times with wrong User ID and/or Password (this will block your password and you will have to approach the bank).

There are many malicious programs which can capture the keystrokes you enter in physical keyboard to login. A virtual keyboard prevents the malicious program in capturing the keystrokes as you are using mouse to type of virtual keyboard.

While finalizing your password, please note that…

• It must be minimum 8 digit long and maximum 16 digit long.

• It must contain an alphabet (A-Z or a-z) and a number (0-9) and a special character (@, #, $, %, ^, &), all the three.

• It is case sensitive i.e. if your password is in small letters then use small letter in all your future interactions, if you use capital letters then it will not work.

• For your safety, your password will be blocked, if attempt to log in fails for 5 times.

• If not changed in 180 days, system will force you to change the password. However, we advise you to keep changing the passwords, at a regular interval.

• Sign-on password and Transaction password CANNOT be the same.

For unlocking the account please follow the below mentioned steps:

1. Login to www.barodanzltd.co.nz

2. Click Retail user.

3. Enter User ID

4. Don’t click Enter button

5. Click on link “a) your account locked. Click here”

6. Then proceed.

If your account is locked and you remember your transaction password and answers given at the time of enrollment, then after feeding user id please click on the link given on the right side for unlocking the account.

The system may ask you QnA and or Transaction password.

If you have forgotten your answers, then please reset your QnA (click on the link given on right side) before unlocking your account.

Note: If you forgot your Transaction password also, please contact us for regeneration of the new Transaction password.

You can transfer maximum of NZD 10,000 per day through internet banking.

Please visit one of our branches and contact one of our branch officials during business hours for activation of your debit card. If you are not able to come during business hours, then please follow the below mentioned steps for activation of your debit card:

Step 1: Insert your Debit Card in BOB NZ ATM machin i.e

Step 2: Please feed in your PIN Number as 1234 (Please ensure NOT to press the enter button)

Step 3: Click on option change PIN (found on top left corner of ATM Screen)

Step 4: Please feed in your own PIN number of 4 digits (Please ensure NOT to press the enter button)

Step 5: Re-enter your own PIN Number for confirmation (Please ensure NOT to press the enter button)

Step 6: ATM Will generate a PIN Change confirmation slip.

Step 7: Kindly update your base branch for activation of your debit card in system once you are through with the above mentioned steps.

Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Please do not leave your system unattended, when you have logged in, since this may give an opportunity to others around you to operate your accounts.

Please follow the steps mentioned below to activate your SMS Alert facility

Step 1: Click on ‘Alerts’ Tab under your Internet Banking Login Page.

Step 2: Click on ‘Subscription’ link to subscribe for getting transaction alerts via email or SMS.

Step 3: Check all boxes under ‘Email’ / ‘SMS’ fields so as to receive all types of alerts.

Step 4: Please modify the Amount in Large Amount Transaction Operative Accounts as ‘10’

Step 5: Click on ‘Submit’ Button once you finish making the selection.

(Screen Shot pasted below for your kind reference)

In order to check whether your mobile number has been correctly updated in our records, please click on ‘My Profile’ link under ‘Profile’ Tab and scroll down to the ‘Address Information’ Section and check the mobile number in Mobile Phone No. Column (Screen Shot pasted below for your kind reference).

Funds are received by the beneficiary on same day. In case of bank holiday in India it will be credited in next working day.

Transactional based internet banking offered is fully secured with 128 SSL (Secured Socket Layer). Bank has taken adequate care of security in respect of communication and transactions on the internet. While the customer will access the portal and the information will travel on public network, it will be in the encrypted form (using SSL) and even if someone receives that information, he will not be able to use it due to its encryption. To offer confidence to the customer, the bank’s servers are duly certified by Verisign.

Another Safety feature is the timed logout, which means the session is automatically terminated if it is not active for certain duration. We have implemented Baroda iSecure, 2 factor authentication to enhance the security of our internet Banking.

There is no maximum/minimum limit on remittance amount.